The Problem: A law firm had a problem. They were legally bound to hold documents for extended periods of time and needed to insure that they would be able to retrieve their data in any scenario.
The Solution: We recommended our online backup solution. The company liked the solution, but was worried about security. We explained that the information is encrypted before it leaves their computers and cannot be decrypted in any scenario without the customer’s backup password. Because of this, we made sure the customer had their password stored in a secure location. It eased their concerns know that even clarity employees could not view their data without their password. The customer then asked up to implement the solution.
Because the customer had so much data, the first backup was done onto a hard drive (aka seed load) and sent to the data center. After the seed load was updated, their computers began to backup files every night. The system only backs up files that have changed since the last backup. Them meant the eventhough the cliet had a very large ammount of data, very little of it needed to be backed up at night. After the backup completed each night, the system sent the customer an email. The email would let them know that the backup had started and if there were any errors during the backup. This allow the customer to be re-assured that the system was working correctly.
About three months later, the un-thinkable happened. A disgruntled employee intentionally deleted all of the company’s customer files before leaving. When this was noticed the next morning, the customer called Clarity immediately. With our help the customer was able to download enough files to get them up and running within an hour. Within 6 hours, the company was fully operational again.